Refund policy

We want you to love what you ordered. If something isn't right, here's how we handle it:

Eligibility: Returns are accepted within 30 days of delivery. Items must be unused, in original packaging, and in the condition you received them.

Damaged, defective, or wrong item: Contact us at info@atoserva.store within 7 days of delivery with photos of the issue. We'll send a replacement or full refund at no cost to you — no return shipping required.

Change of mind: Contact us to request a return authorization before sending anything back. Return shipping costs are the customer's responsibility unless the item is defective. Once we receive and inspect the item, refunds are processed to your original payment method within 5–7 business days.

Non-returnable items: Due to hygiene and safety, items such as personal care products (skincare fridges, toothbrush holders in opened packaging) cannot be returned unless defective.

Refund processing time: Refunds may take 5–10 business days to appear on your statement depending on your bank or card issuer.
Questions? Reach us anytime at info@atoserva.store.